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Frequently Asked Questions

 


POLICY, PRIVACY AND SECURITY

NO REGISTRATION NEEDED TO BROWSE OUR WEBSITE:

You do not have to register to browse our website. To take advantage of all services, you may choose to create an account by providing us with your username, email address, password, mailing address and telephone number. Personal information you provide to us while creating an account is maintained in electronic files on our web server. Your registration information is used solely to provide and otherwise administer the services you requested, unless you otherwise consent.

 

CREATE AN ACCOUNT:

If you sign-up with Beads & Findings (B&F), we may collect personal informations such as your name, mailing address, email address, phone number and birthday. We use these informations to communicate with you and provide you with useful services and special benefits. We respect your privacy rights and will not sell or give your personal information to other parties. Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control.

MINIMUM ORDER:

THERE IS NO MINIMUM ORDER HERE IN BEADS & FINDINGS

SHOPPING AT Beads & Findings:

Shopping with us is very safe and easy. We accept all major credit cards. We do not collect your credit card information to process your order. All you have to do is login to your Paypal account to pay for the merchandise that you bought.

INTERNATIONAL SHIPMENT:

All packages shipped from Beads & Findings will include a Proforma Invoice indicating the contents as "Fashion Accessories Beads" and will be declared as "For Personal Use", with full value for the order listed.  Please keep in mind that any Customs fees or taxes imposed by your Customs for an order are separate from the shipping charges, and are not the responsibility of Beads & Findings.  Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees or other documents needed to buy from Beads and Findings. A package returned to us due to refusal of these charges will result in Beads & Findings being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.  We apologize for any inconvenience.

EMAIL LIST

We offer those who sign-up for our email list advanced notice of sales, new merchandise and other B&F news. Email addresses collected at http://www.beadsandfindings.com.ph are only used internally for the purpose of sending you communication from B&F. We respect your privacy rights and will not sell or give your email address to other parties. If you would like to unsubscribe from our email list, click here. You may also click on the unsubscribe link at the bottom of our emails. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

WEBSITE INFORMATION COLLECTED:

You can visit our website without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of our website so that we may continue to refine and improve the website. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on http://www.beadsandfindings.com.ph. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

ABOUT INTELECTUAL PROPERTY:

We respect the intellectual property rights of others and we prohibit users from posting content that violates another party’s intellectual property rights. When we receive a proper claim of intellectual property infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances.

PAYMENT METHODS:

1. We accept the following: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL.

2. For Philippine customers, we accept online deposit to our Metrobank PESO Account.

FOR OUT OF STOCK "NO BACK ORDERS":

Before shipping out, we will refund you the item(s) that you ordered that is (are) sold out or not available anymore.

CREATIONS:

Rules for uploading creations:

            * Must tag at least 1 item bought from B&F.

            * B&F takes safety of its members very seriously and takes significant efforts to make sure that the interactions encountered on the site are done so in a safe manner. We strong urge all members to report suspicious people and inappropriate content when they come across it on the site. You can notify B&F of any inappropriate people by emailing to customerservice@beadsandfindings.com.ph.

            * B&F have the rights to delete uploaded creations.

RETURN POLICY: Question and Answer

Question: What is the return policy of Beads and Findings?

A: Beads & Findings will issue a refund at no cost for delivery of wrong product.  Beads & Findings will replace defective products however freight charges will not be refunded. 

Question: What are the policies for wrong product and defect product return policies? 

A:          Wrong Product:

            * You received a wrong product due to Beads & Findings shipping mistake.

            * Notify Beads & Findings within 2 business days after getting the merchandise by emailing us at customerservice@beadsandfindings.com.ph. You will receive a Return Merchandise Authorization (RMA) number by email with further instructions on how to ship the merchandise back to us.  Please understand we will replace you the product on what was on the invoice.  No changes allowed.

            Defective Product

            * Should customer receive a defective product, please notify Beads & Findings within 2 business days by emailing us at customerservice@beandsandfindings.com.ph. You will receive a Return Merchandise Authorization (RMA) number by email with further instructions on how to return the merchandise back to us.  Please understand all charges incurred including taxes and freight will be paid solely by the buyer.

            * Beads & Findings have the right to accept or deny if the product is considered defective.

            * For items that are sold in packs such as clasps, we will replace the defective items only.

            * Replacement will be sent to you after receiving and inspecting the actual products.

            * For further questions, you may contact our customer service department at: customerservice@beadsandfindings.com.ph.

Question: My product meets the conditions to be applicable for return policies, how do I file for returns?

A: You need to inform Beads & Findings within 2 business days by emailing us at customerservice@beadsandfindings.com.ph. You will receive a Return Merchandise Authorization (RMA) number by email from our customer service representative with further instructions on how to return the merchandise back to us.  You will have 14 days to ship the merchandise with the Original Invoice once a RMA has been assigned to you.

You can request a Return Merchandise Authorization (RMA) number by sending an email to customerservice@beadsandfindings.com.ph with the following information:  
 
Your name: 
 
Your phone number: 
 
Your billing address: 
 
Your e-mail address:  
 
Your order number: 
 
Reasons for returning the item: 
 
In the return package, please include the Original Invoice and write the Return Merchandise Authorization (RMA) number on the Original Invoice. Please also write the Return Merchandise Authorization (RMA) number) on the outside of the packaging. We cannot replace products without the Original Invoice.

Question: I want a refund instead, how will I get my refund back?

A: Beads & Findings cater to Paypal refund and store credits for defective products.  For Paypal, your refund will be issued back to your account within 2 - 4 weeks from the day we have received the returned products.  Aside from Paypal, we can issue store credits to your account for the value of the returned products.  Freight charges are non refundable.

Question: I want to return wrong products delivered or defective products but it is already past 14 days after delivery, am I still entitled for a return or refund?

A: No. You need to inform Beads & Findings within 2 days after receiving your order package and deliver the package back in 14 days after receiving the RMA. Returns will not be accepted if any of these criteria has not been met.

Question: I do not like the looks or quality of the products delivered.  Can I return the products and ask for a refund?

A: No. Beads & Findings does not accept returns aside from wrong or defective products.  If you want to test out our products please just place a small order.

Question: What happens when I returned a shipment without the proper Return Merchandise Authorization (RMA) number?

A: Any returned shipment without the proper Return Merchandise Authorization (RMA) number does not constitute the right to a refund or credit and will be refused by Beads & Findings.

Question: What happens when my return shipment to Beads & Findings got refused?

A: Any refused shipment sent back to Beads & Findings does not constitute the right to a refund or credit. The customer will have to make arrangements with Beads & Findings to receive the refused shipment again.

Question: I have already sent the return package to Beads & Findings, how long does it take to process my return? 

A: Your return will be processed within 2-5 business days after receiving your return package.

Question: Will I get a refund for freight charges? 

A: Freight charges are non-refundable.  Beads & Findings is not responsible for freight cost of replaced items.  We always do our best to package, ship and represent our products as accurately as possible.

Question: I still have further inquiries, what is the email address of Beads & Findings that I can get in touch with for any concerns on your return policy? 

A: In the event that you are not satisfied with any part of your order or if there is any problem with your order please contact us at customerservice@beadsandfindings.com.ph.

UPDATES:

B&F may periodically update this FAQ SECTION for new, unanticipated uses not previously disclosed. Any changes made will be posted here.